Drury Hotels and its 5,000 employees have set a new record in guest satisfaction. J.D. Power ranked Drury Hotels “Highest in Guest Satisfaction Among Upper Midscale Hotel Chains” in its 2018 North America Hotel Guest Satisfaction Index StudySM. The recognition marks Drury’s 13th consecutive guest-satisfaction award and sets a record for most consecutive wins in the J.D. Power hotel category.
“In the hospitality industry, consistency matters,” said Chuck Drury, president and CEO of Drury Hotels. “Providing guests with exceptional service and value every single day across our 150 properties is how we’ve always done business and will continue to operate in the future. To be recognized for these efforts – 13 years in a row – is a tremendous honor, and I couldn’t be more proud of our team members’ ongoing dedication and commitment.”
Drury placed first in all seven categories of its J.D. Power hotel segment, earning the company’s highest score to date.
The J.D. Power 2018 North America Hotel Guest Satisfaction Index StudySM is based on responses from 55,000 guests who stayed in a hotel from May 2017-May 2018. Click here for the J.D. Power and Associates press release, including rankings for all hotels.
Guests of Drury Hotels experience a selection of complimentary amenities including:
• Wi-Fi throughout the hotel
• Hot breakfast, including Belgian waffles, biscuits and gravy, eggs, yogurt and more
• 5:30 Kickback® reception including appetizers and beverages
• 24-hour business and fitness centers
• Indoor/outdoor pool and whirlpool
Drury Hotels has been family-owned and operated since 1973. For a complete listing of all Drury hotels or for reservations, visit www.druryhotels.com or call 1-800-DRURYINN. For information about career opportunities at Drury Hotels, please apply online at www.drurycareers.com.
About Drury Hotels Company
Drury Hotels Company is a Missouri-based, family-owned and operated hotel system with more than 150 hotels in 25 states. Founded in 1973, Drury Hotels has been recognized by the J.D. Power 2018 North America Hotel Guest Satisfaction Index Studysm, earning the award for “Highest in Guest Satisfaction Among Upper Midscale Hotel Chains.” 2018 marked the 13th consecutive year Drury received this award.* Brands include Drury Inn & Suites®, Drury Inn®, Drury Plaza Hotel ®, Drury Suites®, Pear Tree Inn by Drury®, as well as other hotels in the mid-priced hotel segment. Drury Hotels continues to provide exceptional value for business and leisure travelers with its many free amenities – Travel Happy®. For more information, visit www.druryhotels.com or call 1-800-DRURYINN. Join the conversation on Twitter @druryhotels or on Facebook.
*Drury Hotels received the highest numerical score among upper midscale hotels in the proprietary J.D. Power 2005-2018 North America Hotel Guest Satisfaction Index Studiessm. The 2018 study is based on responses gathered between June 2017 and May 2018 from more than 55,000 guests in Canada and the United States who stayed at a hotel in North America between May 2017 and May 2018. For more information, visit www.jdpower.com.